Before contacting support, please see if the answer to your question is in the FAQ section below.
If you do not find the answer to your question please do not hesitate to contact us
We normally respond to enquiries within 12 hours

Q: If I install the software on both my laptop and desktop, does that take up two licenses?
A: No. If a user would like a copy of the software on both a home and work computer (or a laptop and desktop), this type of use would still qualify as one "user" license provided both computers are being used by the same person and the software is not in use on both machines at the same time.

Q: Why does the Windows explorer plug-in not work on my computer?
A: This normally occurs when you have a 64 bit  computer and the 32 bit version of Kruptos 2 Professional has been installed. To fix: uninstall the 32 bit version then download and install the 64 bit version. (note: if you have registered your version you will not need to do this again)

Q: I have not received my activation key, what can I do?
A: From time to time, some webmail providers classify Kruptos 2 Software messages as spam. Please check your junk mail folders for the missing message. In the unlikely event that your key has taken longer than 24 hours please contact us immediately.

Q: How are my files encrypted?
A: First Kruptos passes your password through a special function known as a Hash algorithm (SHA256), that produces a very strong 256 bit 'encrypting key'. The 'encrypting key' is then passed through another special algorithm to produce the 'master encrypting key'. Kruptos then passes the contents of your file to an encryption algorithm know as Blowfish which uses the 'master key' to encrypt the contents of your file. See The science of Kruptos 2 for more details.

Q: I forgot my password; can you help me to get the data back?
A: No. Unfortunately we are not able to help you. Kruptos 2 does not contain any hidden keys or back doors. If you lose your password your data is lost!

Q: Does Kruptos automatically handle temp files from programs like Microsoft Office?
A: No. Kruptos only "knows" about the current file you are working with.

Q: Is there a limit on how many files can be encrypted at one time?
A: No. There is no limit on the number of files you can process with Kruptos, obviously the more files you want to process the longer it will take.

Q: Can I open encrypted files on a different computer without kruptos installed on it?
A: Yes. We provide a free decryption utility that your clients can install which will allow them to fully decrypt their files. See Kruptos Reader

Q: What files on a computer would you recommend to be encrypted?
A: As a general rule you only want to encrypt your personal files such as photos, movies, work documents, tax returns, basically any file that contains sensitive or personal information. Kruptos 2 will allow you to encrypt any file, however there is no need to encrypt any system/program files as they will not contain any personal information, in fact doing so may make your computer unstable as you may inadvertently encrypt a critical Windows or program file.

Q: What will happen if my computer loses power during encryption? Will I lose my files?
A: No. Kruptos 2 Professional has an in built fail safe mechanism for unexpected situations such as your computer losing power or crashing during encryption or decryption. Kruptos 2 does not remove any files until an integrity check is performed on both the source and destination files.